Complaints

Having a difficulty? Let us know.

Every complaint is recorded, monitored and dealt with. You receive an immediate acknowledgement of receipt and a written reply within 10 working days at the latest.

How is it handled?

  1. RegistrationYour request is given a tracking number and you receive an acknowledgement of receipt by email.
  2. AnalysisWe look into the situation and contact you if necessary to understand it better.
  3. Written replyYou receive a reasoned reply and, where applicable, the proposed solution, within 10 working days.
  4. ImprovementEvery complaint is analysed to improve our courses and the support we provide.

Just a question? Please use the contact form instead. In the event of an unresolved dispute, you can use the consumer mediator free of charge (see our general terms and conditions of sale).

Your complaint